What payment methods do you accept?
- We gladly accept paypal, visa, mastercard, and discover.
What are Asian sizes? How do I know my product will fit me?
- Since our products are authentic, we have them imported from Japan and China. In those countries, their sizes are a little bit smaller than American ones. We have included a size chart on every single product page of ours to help you order the right size!
How long does shipping take?
- Shipping can take up to 20-28 business days due to our recent high volume of orders. Here at HxHBoutique, we care about every single product made and order placed. To make sure every product is manufactured correctly, and every order is processed and shipped without error, we do our best not to rush the process. We are working on expanding our company and reducing shipping times to keep our customers happy!
How do I track the status of my order?
- You can track your order through our tracking page .
Do you ship worldwide?
- Yes! We proudly offer free shipping worldwide! However, shipping worldwide does take longer due to customs and longer distance travelled. Times vary for shipping depending on country!
I received one of my products, but not all of them?
- Your product may have been shipped in a different shipping batch or from different warehouses. This happens a lot if your order consisted of one of the more popular products. Don't worry, everything that you have ordered will be sent to you.
Do I have to pay for the Return ?
We will be responsible for shipping costs and product refunds that those products that meet the following conditions:
- Products with manufacturing defects that make it impossible to use (does not include defects in measurements, color or differences in patterns of pattern designs).
- That the product received is totally different from the order.
- The size sent is not the same as the requested one.
The buyer is responsible for a return and exchanges, if:
- The product does not meet customer expectations.
- The selected size does not fit the customer's measurements.
- Customer simply want a change for another product or return it.
Ask us anything
Contact us and we will gladly answer all your questions.